Man With a Van Crayford Terms and Conditions

These Terms and Conditions set out the agreement between Man With a Van Crayford and any individual, business, or organisation that books or uses our services. By placing a booking or using our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Service means any removal, man and van, transport, collection, delivery, loading, unloading, or related service provided by Man With a Van Crayford.

Customer means the person, firm, or company who requests or purchases the Service.

Goods means any items, property, or belongings that are the subject of the Service.

Schedule means the agreed date, time, and location for the Service to be carried out.

Agreement means the contract between Man With a Van Crayford and the Customer, incorporating these Terms and Conditions and any details set out in a written quote or booking confirmation.

2. Scope of Services

Man With a Van Crayford provides man and van and removal-style services, including but not limited to domestic moves, small office moves, furniture collection and delivery, and transport of household goods within our service area and the wider UK as agreed.

The exact scope of the Service, including the number of operatives, size of vehicle, and anticipated duration, will be agreed at the time of booking based on the information supplied by the Customer.

Any additional tasks requested on the day, such as extra stops, additional items not originally declared, or extended time, are subject to availability and may incur extra charges.

3. Booking Process

All bookings are subject to availability and acceptance by Man With a Van Crayford.

To make a booking, the Customer must provide accurate and complete information, including collection and delivery addresses, dates and times, access details such as floor levels, lifts and parking restrictions, a description of the Goods, and any special handling requirements.

We may provide an estimate or fixed quote based on the information provided. If on arrival the actual work required differs significantly from the information supplied, we may adjust the price, modify the Service, or in extreme cases refuse to carry out the work if it is unsafe or unreasonable.

A booking is only confirmed when we issue a booking confirmation, which may be provided verbally or in writing. By confirming the booking, the Customer agrees to these Terms and Conditions.

4. Customer Responsibilities

The Customer is responsible for:

Ensuring that all information provided at the time of booking is accurate and complete.

Arranging suitable parking at both collection and delivery addresses, including obtaining any permits that may be required and covering any parking charges or fines incurred due to inadequate arrangements.

Ensuring that the premises are safe and accessible for our operatives, including clear hallways, staircases, and access routes.

Properly packing, securing, and labelling Goods, unless packing services have been agreed as part of the Service.

Being present or represented at the collection and delivery addresses at the arranged times to grant access, direct the work, and sign any necessary documentation.

Checking that nothing has been left behind at the premises before we depart. We are not responsible for items left behind once the Service is completed and our team has left the site.

5. Packing and Preparation of Goods

Unless explicitly agreed, our Service does not include dismantling or reassembly of furniture, disconnection or reconnection of appliances, or professional packing.

The Customer is responsible for ensuring that all fragile, delicate, or high-value items are adequately protected. This includes using suitable packaging materials such as boxes, bubble wrap, and protective covers.

We may refuse to transport any item that, in our reasonable opinion, is inadequately packed, presents a safety risk, or is prohibited by law.

The Customer must remove and safely pack any loose or valuable items from drawers, cupboards, or furniture units to prevent loss or damage.

6. Prohibited and Restricted Items

We will not carry any of the following items and they must not be included in any Goods handed to us:

Illegal or stolen items, drugs, weapons or hazardous substances.

Explosives, flammable liquids, gas cylinders, or other items classified as dangerous goods.

Cash, jewellery, watches, precious metals, bonds, securities, or other highly valuable items unless explicitly agreed in writing.

Perishable goods, live animals, or plants that may be affected by transport conditions.

If such items are transported without our knowledge, we accept no responsibility for loss or damage and the Customer will be liable for any resulting claims, damages, or legal actions.

7. Payments and Charges

Our charges may be based on hourly rates, fixed prices, or a combination, as agreed at the time of booking.

We reserve the right to request a deposit to secure the booking. Any deposit paid will be deducted from the final balance.

Unless otherwise agreed, payment of the balance is due immediately upon completion of the Service. We may refuse to unload Goods until payment is received in full.

Additional charges may apply for:

Extra labour or time beyond the original estimate.

Long carries where the vehicle cannot park within a reasonable distance of the property.

Waiting time caused by delays beyond our control, such as waiting for keys, paperwork, or access.

Out of hours work, such as late evening or early morning services, if not included in the original quote.

Any parking fees, tolls, congestion charges, or similar costs incurred while performing the Service.

All amounts are payable in the currency stated in the booking confirmation. We reserve the right to charge interest on overdue amounts at a reasonable rate from the due date until payment is received.

8. Cancellations and Changes

The Customer may cancel or amend a booking, subject to the following conditions.

If the Customer cancels with more than 48 hours notice before the scheduled start time, any deposit paid may be refunded or credited at our discretion, less any reasonable administrative costs.

If the Customer cancels with less than 48 hours notice, we may retain part or all of any deposit to cover lost work and planning costs.

If the Customer cancels on the day of the Service or fails to be present at the agreed time and location, we reserve the right to charge up to the full quoted amount.

Requests to change dates, times, or the scope of work are subject to availability. If changes result in increased costs, the Customer will be advised and must agree to any revised charges before we proceed.

We reserve the right to cancel or re-schedule the Service due to circumstances beyond our control, including but not limited to severe weather, vehicle breakdown, accidents, illness, or other emergencies. In such cases, our liability is limited to refunding any deposit or prepayment received for the affected booking, or re-booking the Service at a mutually convenient time.

9. Arrival Times and Delays

Any times stated for arrival or completion are estimates and are not guaranteed. While we make every reasonable effort to arrive and complete the work on schedule, delays can occur due to traffic, road conditions, previous jobs, or unforeseen events.

We will endeavour to notify the Customer of any significant delays. We are not liable for any indirect costs, losses, or inconvenience arising from delays in arrival or completion, such as lost earnings, missed appointments, or additional fees payable to third parties.

10. Liability for Loss or Damage

We will exercise reasonable care and skill in handling and transporting the Goods. However, our liability is subject to the limitations set out in this Agreement.

We are not liable for:

Normal wear and tear, minor scuffs, or superficial marks occurring during handling or transport.

Loss or damage resulting from inadequate or incorrect packing by the Customer.

Damage to items that are inherently fragile, poorly constructed, or previously damaged, including but not limited to flat-pack furniture that has been moved or reassembled before.

Damage caused by the movement of Goods where the Customer or their representative has instructed our operatives against our advice or has assisted in the move.

Loss or damage to Goods packed in boxes or containers not packed by us, where we cannot verify the condition or suitability of packing.

Any indirect or consequential loss, including loss of profit, loss of use, or emotional distress.

Our total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, will not exceed a reasonable amount proportionate to the Service fee, unless a higher level of cover has been explicitly agreed in writing before the Service.

The Customer must notify us of any loss or damage as soon as reasonably possible and in any event within 48 hours of completion of the Service. Failure to notify us within this period may affect our ability to investigate and may limit or exclude our liability.

11. Property Damage

We will take reasonable care to avoid damage to property, including buildings, fixtures, and fittings. However, the Customer is responsible for protecting floors, walls, and doorways where necessary.

We are not liable for damage to property where:

The damage results from moving items in confined or difficult spaces at the Customer's request, where there is a significant risk of damage.

The property was already in poor condition or vulnerable to damage.

Access is inadequate or hazardous, including steep stairs, narrow corridors, or low ceilings.

Any claim for damage to property must be reported to us in writing as soon as reasonably practicable and no later than 48 hours after the Service is completed.

12. Waste and Rubbish Regulations

Man With a Van Crayford operates in accordance with applicable UK waste carriage and disposal rules. We are not a general waste disposal company and will not remove household rubbish, building waste, or hazardous materials unless this has been specifically agreed and is compliant with waste regulations.

The Customer must not request or permit our operatives to dispose of waste unlawfully. We will only dispose of eligible items at appropriate facilities or through authorised channels.

If the Service includes removal of unwanted items or waste, additional charges may apply based on the type and volume of materials, as well as any disposal fees.

The Customer remains responsible for any penalties, costs, or legal consequences that arise from providing us with prohibited waste or misrepresenting the nature of items for disposal.

13. Insurance

Man With a Van Crayford maintains appropriate insurance cover for our vehicles and public liability as required by UK law and industry practice.

Our insurance is subject to policy terms, conditions, and exclusions. It is the Customer's responsibility to arrange additional insurance for high-value Goods or where the value of Goods exceeds any limit stated or reasonably implied in this Agreement.

14. Complaints

If the Customer is dissatisfied with any aspect of the Service, they should raise the issue with our representative as soon as possible, preferably on the day of the Service, so that we have the opportunity to address any concerns.

Any formal complaint should be submitted in writing, giving full details of the issue, the date of the Service, and any relevant evidence such as photographs of damage. We will review the complaint and respond within a reasonable time.

15. Force Majeure

We are not liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control. These events may include but are not limited to extreme weather, natural disasters, accidents, fire, flood, war, civil unrest, strikes, traffic incidents, road closures, or public health emergencies.

16. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will be removed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

17. Amendments

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Agreement. It is the Customer's responsibility to review the Terms and Conditions prior to making a booking.

18. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Service shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By booking or using the services of Man With a Van Crayford, you acknowledge that you have read, understood, and agree to these Terms and Conditions.