Man With a Van Crayford Privacy Policy

This Privacy Policy explains how Man With a Van Crayford collects, uses, stores, and protects personal data in connection with our services. It applies to all Man With a Van Crayford customers and prospective customers in our service area, including individuals and businesses who contact us, request a quote, make a booking, or otherwise use our services.

Man With a Van Crayford is committed to handling personal data in compliance with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy is intended to provide clear and transparent information about our data processing activities and your rights as a data subject.

Personal Data We Collect

We may collect and process the following categories of personal data when you interact with Man With a Van Crayford:

Identification and contact information, such as your name, address, service addresses for collection and delivery, and any other contact details you choose to provide.

Booking and service details, including information about the items to be moved, preferred dates and times, access information, special instructions, and any notes relevant to the safe and efficient provision of our services.

Communication data, such as information contained in messages you send to us, feedback you provide, and records of our communications with you in connection with quotes, bookings, or customer service.

Payment-related information, which may include limited details necessary to confirm that payment has been made or received. Where we use third-party payment processors, your full payment details may be processed directly by those providers under their own privacy terms.

Technical and usage data, including basic information about how you access or use our website or online tools, such as the date and time of access and general device information, to ensure the security and proper functioning of our services.

Lawful Bases for Processing

Man With a Van Crayford processes personal data only where we have a lawful basis under data protection law. Depending on the context, our lawful bases for processing include:

Contract: We process personal data where it is necessary to enter into or perform a contract with you. This includes handling booking details, providing quotes, carrying out removals and transportation, and managing payments.

Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. This includes improving our services, maintaining records for business planning, protecting our business from fraud or misuse, and ensuring the safety and security of our staff and customers.

Legal obligation: In some cases we may be required to process personal data to comply with legal or regulatory requirements, such as record-keeping obligations or responding to requests from regulatory authorities.

Consent: Where required by law or where no other lawful basis applies, we will obtain your consent before processing your personal data. You have the right to withdraw consent at any time, although this will not affect the lawfulness of processing carried out before consent was withdrawn.

How We Use Personal Data

Man With a Van Crayford uses personal data for the following purposes:

To provide and manage our services, including giving quotes, confirming bookings, planning routes, and delivering items to the correct locations.

To communicate with you about your enquiries, bookings, service updates, changes to terms and policies, and any issues that may arise.

To process payments and maintain accurate financial and accounting records for our legitimate business needs and in line with legal requirements.

To manage and improve our operations, including training staff, monitoring service quality, addressing complaints, and developing our business.

To ensure safety and security for our staff, vehicles, and customers, including verifying information and preventing misuse of our services.

To comply with applicable laws, regulations, and legal processes, and to respond to lawful requests from authorities where required.

Data Retention

Man With a Van Crayford retains personal data only for as long as necessary to fulfil the purposes for which it was collected or to meet legal, accounting, or reporting requirements.

Customer and booking records are typically kept for a period that allows us to manage repeat business, respond to queries about past services, and meet our tax and accounting obligations. After the relevant retention period expires, personal data will be securely deleted, anonymised, or otherwise removed from our systems.

The specific retention period may vary depending on the type of data and the context of our interactions with you. We may retain certain information for longer where necessary in relation to actual or potential legal claims or where the law requires us to do so.

Data Sharing and Processors

Man With a Van Crayford does not sell your personal data. We may share personal data with third parties in limited circumstances where it is necessary for the purposes described in this Privacy Policy, including:

Service providers and data processors who support the operation of our business, such as payment processing services, accounting or invoicing systems, customer management tools, secure data storage providers, and IT support. These parties are only permitted to process personal data on our instructions and must provide appropriate safeguards to protect it.

Professional advisers, such as accountants or legal advisers, where reasonably required for the management of our business, compliance with our legal obligations, or the protection of our rights.

Regulators, law enforcement, or other public authorities if we are legally required or permitted to do so, or if disclosure is necessary to protect the rights, property, or safety of our customers, staff, or others.

Where we use third-party processors located outside the United Kingdom or the European Economic Area, we will take steps to ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections, as required by data protection law.

Security of Personal Data

Man With a Van Crayford takes reasonable and appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures may include restricted access controls, secure storage practices, staff training on data protection, and the use of secure systems for managing customer information.

While we strive to protect your personal data, no method of transmission or storage is completely secure. You are encouraged to share only the information necessary for us to provide our services and to notify us promptly if you believe your data may have been compromised in connection with our services.

Your Data Protection Rights

As a customer or prospective customer of Man With a Van Crayford in our service area, you have certain rights in relation to your personal data under data protection law. These may include:

The right to be informed about how your personal data is collected and used, which is set out in this Privacy Policy and any additional notices we provide.

The right of access to obtain confirmation as to whether we process your personal data and to request a copy of the personal data we hold about you.

The right to rectification of inaccurate or incomplete personal data. You can ask us to correct or update any information you believe is incorrect or out of date.

The right to erasure, sometimes known as the right to be forgotten, in certain circumstances where there is no compelling reason for us to continue processing your personal data.

The right to restrict processing of your personal data in specific situations, for example while we are verifying its accuracy or considering an objection you have raised.

The right to object to processing that is based on our legitimate interests, including for direct marketing purposes, where applicable.

The right to data portability, which allows you to receive certain personal data you have provided to us in a structured, commonly used, and machine-readable format and to transmit it to another controller where the legal conditions are met.

You also have the right to lodge a complaint with the relevant supervisory authority if you are concerned about how your personal data is being handled. We encourage you to contact us first so we can try to resolve any concerns directly.

Changes to This Privacy Policy

Man With a Van Crayford may update this Privacy Policy from time to time to reflect changes in our services, our business practices, or legal and regulatory requirements. When we make significant changes, we will take appropriate steps to inform you, which may include updating the date of the policy and making the revised version available through our usual communication channels.

Your continued use of our services after any changes to this Privacy Policy have been made will be taken as your acknowledgement of the updated policy. We recommend that you review this page periodically to stay informed about how we protect and process your personal data.