Terms and Conditions for Man With A Van Crayford
These Terms and Conditions set out the basis on which Man With A Van Crayford provides moving, delivery, collection, loading, unloading, and related transport services within the United Kingdom. By making a booking, the customer agrees to be bound by the terms below. These conditions are designed to create a clear understanding of how a man with a van service in Crayford operates, what is included in the service, and the responsibilities of both parties before, during, and after the job.
In these Terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer, hirer, or person making the booking. These terms apply to domestic and commercial jobs, including single-item transport, furniture moves, flat moves, office removals, and light haulage. Where a specific written agreement has been made for an individual job, that agreement will apply together with these Terms unless it clearly states otherwise.
By using a man and van service, you confirm that you are authorised to arrange the work, that the information you provide is accurate, and that you understand the service is provided on the basis of the details supplied at the time of booking. If the actual job differs from the description given, we may need to adjust the price, amend the schedule, or refuse to carry out the work if it becomes unsafe, unlawful, or impractical.
1. Booking Process
Bookings for Crayford man with a van services are accepted subject to availability and confirmation. A booking is only regarded as confirmed once we have acknowledged the job details and, where required, received any deposit or advance payment. We may request information including the collection and delivery addresses, access conditions, number of items, approximate weight, number of floors, parking arrangements, and whether any special handling is needed. This information helps us allocate the correct vehicle, equipment, and time.
It is your responsibility to ensure that all information provided during the booking process is complete and accurate. Any change to the job description, including additional items, altered access, or a change in date or time, must be notified as soon as possible. We reserve the right to revise the quotation if the original details were incomplete or incorrect. If we arrive at a location and find that the work differs materially from the agreed booking, we may proceed only if the revised terms are accepted by you on the spot.
If a booking involves multiple stops, long carries, stairs, waiting time, dismantling, reassembly, or bulky items, these factors may affect timing and price. We do not guarantee any specific arrival time unless we have expressly agreed a timed booking. Reasonable estimated time slots may be given, but these are approximate and may change due to traffic, prior delays, weather, breakdowns, or other events beyond our control. A booking request does not create a guaranteed contract until we confirm it.
2. Payments and Pricing
All prices are quoted in pounds sterling unless stated otherwise. Quotes may be based on hourly rates, fixed rates, mileage, load size, or a combination of these factors. Unless a quotation specifically includes them, prices may exclude additional charges such as congestion, parking fees, tolls, ferry charges, specialist handling, stair carrying, waiting time, extra labour, or disposal costs. We will normally explain any known extras before work begins, but some charges may only become apparent once the job is underway.
Payment is due in accordance with the arrangement agreed at booking or upon completion of the job, whichever applies. We may require a deposit, partial advance payment, or full prepayment for certain bookings. Unless otherwise agreed in writing, payment must be made immediately on completion by the method we accept at that time. Where an invoice is issued, payment must be made within the stated period. Late payment may result in recovery action, additional charges, and the suspension of future bookings.
If the job takes longer than expected because of factors outside our control, such as poor access, inaccurate item counts, delayed loading, or repeated changes to the plan, additional time may be charged. The same applies where extra labour, larger vehicles, or supplementary equipment is needed. We may, at our discretion, ask for payment before unloading if there is a genuine concern that payment might not be made. Discounts, special offers, or promotional rates are valid only for the stated period and are not transferable unless agreed.
3. Cancellations, Rescheduling, and No-Shows
Cancellations should be made as early as possible. Where a booking is cancelled by you, any deposit may be retained in part or in full to reflect administration, reserved vehicle time, lost opportunity, or costs already incurred. The amount retained will depend on how much notice is given and the nature of the booking. In general, shorter notice periods may result in higher cancellation charges. If we have already started travel to the job, collected goods, or incurred specific expenses, we may charge reasonable costs even if the job does not proceed.
If you wish to reschedule, we will try to accommodate a new date or time, but this is subject to availability. A rescheduled booking may be treated as a cancellation followed by a new booking if the change is requested at very short notice or if the original slot cannot be reused. If you are not present at the agreed time and location, or if access is unavailable and the job cannot reasonably continue, this may be treated as a customer no-show. In such cases, we may charge a wasted journey fee, waiting time, or the full agreed minimum charge.
We reserve the right to cancel or postpone a booking if circumstances beyond our control make it unsafe or impossible to perform the work. These circumstances include vehicle breakdown, severe weather, road closures, staff illness, suspected illegal activity, or any situation where the job would breach transport, safety, or environmental rules. In these cases, we will try to give notice and offer an alternative time. Our liability for cancellation in these circumstances is limited to refunding any payment made for the affected service, unless the law requires otherwise.
4. Customer Responsibilities
You must ensure that the items to be moved are ready, properly packed where appropriate, and accessible at the agreed time. Fragile, valuable, or loose items should be packed securely and clearly identified. We are not responsible for packing unless this has been specifically agreed in advance. You must also ensure that items can legally and safely be transported, and that nothing included in the load is prohibited, dangerous, or concealed in a way that could create risk.
You are responsible for securing permissions needed for parking, access, loading, unloading, building entry, or lift use. If a permit, fob, gate code, or other authorisation is needed, you must provide it in good time. If access is restricted, we may refuse to carry items that cannot be moved safely without causing damage or breach of rules. Any delays arising from missing permissions, parking problems, or locked access may be charged as waiting time or additional labour.
If you ask us to carry out dismantling, assembly, or placement of items, you accept that such work is done at your risk unless a separate written warranty has been provided. We may refuse to dismantle or reassemble items if the furniture appears unstable, incomplete, unsafe, or unsuitable for the task. It is also your duty to tell us about any item that is extremely heavy, awkward, hazardous, or of exceptional value so that suitable precautions can be considered beforehand.
5. Liability and Limitations
We will take reasonable care in providing the service, but our liability is limited to the extent permitted by law. We are not liable for ordinary wear and tear, pre-existing damage, hidden defects, or damage caused by inadequate packing, unstable stacking, or instructions given by the customer. Where goods are moved by our team, our responsibility is limited to losses caused directly by our negligence and proven to have occurred during the service. We do not accept responsibility for indirect loss, lost profits, business interruption, or consequential damage.
If you believe something has been damaged or lost, you must notify us as soon as reasonably possible and in any event within a reasonable period after completion. Any claim should include photographs, a description of the item, and evidence of its condition before the move where available. We may require the opportunity to inspect the item before repair or disposal. Our obligation in relation to a valid claim may, at our option and where lawful, be limited to repair, replacement, or a refund up to the value of the affected service or the proven loss.
6. Items Not Accepted and Prohibited Goods
We do not knowingly transport items that are illegal, unsafe, or prohibited by law. This includes stolen property, unregistered firearms, explosives, controlled drugs, and any substance or article that may endanger the vehicle, the driver, or the public. We may also refuse items that are leaking, badly contaminated, infested, or otherwise unsuitable for transport. If a prohibited or undeclared item is discovered after loading has begun, we may immediately stop the job and notify the relevant authorities where necessary.
Certain goods may require prior disclosure and special arrangements, such as refrigeration items, plants, animals, chemicals, fuel containers, pressurised cylinders, and high-value goods. We are not a licensed specialist carrier for dangerous goods unless stated otherwise in writing. If you conceal such items or fail to disclose them accurately, you accept responsibility for any loss, fine, penalty, delay, or damage arising from that omission. We are entitled to refuse carriage where we consider the goods unsuitable for a standard van removal service.
We also reserve the right to refuse items that are too large, heavy, fragile, or awkward to move safely with the vehicle and equipment booked. Where refusal is necessary, we will usually explain the reason, but safety and legal compliance take priority over convenience. No contract term requires us to perform an unlawful, unsafe, or unreasonable task.
7. Waste Regulations and Disposal
Where our service includes waste removal, rubbish clearance, or disposal of unwanted items, the customer must ensure that the waste is described accurately. Under UK waste rules, waste must be handled, transported, and disposed of lawfully. We may ask for confirmation of the source and type of waste before accepting it. We do not accept responsibility for items that are presented as waste but in fact contain hazardous, electrical, clinical, or regulated materials unless these were expressly declared and accepted in advance.
Any waste collected will be managed in accordance with applicable environmental and duty-of-care requirements. You agree not to place prohibited waste into the load without prior agreement. This includes asbestos, chemicals, oils, paint, solvents, gas cylinders, batteries, fridges, freezers, tyres, and electronic waste where special handling rules apply. Additional fees may apply for disposal, recycling, or specialist processing. If the load contains mixed waste, restricted items, or material requiring separate treatment, we may reject it or charge accordingly.
We may request evidence that the customer is entitled to dispose of the waste, particularly where items originate from a commercial site, rental property, or shared premises. If the waste is fly-tipped, illegally dumped, or incorrectly described, the customer will be responsible for any resulting penalties, clean-up costs, or legal claims to the fullest extent permitted by law. A man and van hire arrangement does not transfer legal responsibility for waste to us where the customer has supplied false or incomplete information.
8. Delays, Force Majeure, and Service Variation
We are not responsible for delays or failure to perform the service where the cause is outside our reasonable control. This includes traffic congestion, accidents, adverse weather, roadworks, police restrictions, strike action, public disorder, power failure, fires, floods, or other force majeure events. In such situations, we will act reasonably to minimise disruption, but we cannot guarantee completion within a particular timeframe. Any dates or times provided are estimates unless expressly confirmed as fixed commitments in writing.
We may vary the service if required by safety, legal compliance, or operational necessity. For example, we may substitute an alternative vehicle, add an extra team member, or adjust the order in which items are loaded. Any variation will be made with reasonable care and, where practical, with your approval. If a variation materially changes the price, we will explain the revised terms before continuing. If you do not agree to the revision, either party may choose to stop the work, subject to payment for services already provided.
9. Governing Law and General Provisions
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction unless mandatory law provides otherwise. If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in force. No waiver of any term will be effective unless confirmed in writing.
We may update these Terms from time to time to reflect legal, operational, or commercial changes. The version in force at the time of booking will normally apply to that booking unless a later version is agreed in writing. These Terms form the complete agreement between the parties in relation to the service, except where a separate written contract or quotation states otherwise. By confirming a booking with Man With A Van Crayford, you acknowledge that you have read, understood, and accepted these conditions.